SPOC stands for Single Point of Contact. It refers to a concept or a role within an organization where a designated individual or team serves as the central point of communication and coordination for a particular project or service.
We provide our clients with a dedicated person or team who acts as the main contact for all language-related services and requirements. This SPOC serves as a bridge between the client and the various language professionals within Skrivanek, ensuring efficient communication, timely delivery, and smooth coordination of language projects.
The SPOC model is commonly implemented to streamline communication, enhance customer service, and improve efficiency by eliminating the need for clients to interact with multiple points of contact.